Reference

Open Your Legal Terms Clearly

Your account terms, privacy handling, cookie use and payment-record rules sit in one legal area so you can check them before you join.

Local law appliesAccount data rightsCookie controlsDANA record context
rajadepo Open Your Legal Terms Clearly
LEGAL CONTACT

Open A Legal Support Request

Legal questions need a clear channel, not a public comment thread. We keep account-related requests inside support paths where your registered email, phone number and wallet name can be matched before we discuss private records. Use the same device when possible, then include the time, payment rail and account step involved.

Team online

Live chat for account checks

Use live chat from 09:00 to 23:00 WIB when your legal question concerns login access, wallet matching, or a pending identity step. We will ask you to confirm registered details before discussing account records.

Email for written requests

Send email when you need a written trail for data access, correction, cookie questions, or a transaction record linked to DANA, OVO, GoPay or QRIS. Include your username and the date involved.

Account form for changes

Open the account form after login if your phone number, email address or wallet name needs review. The path is Account, Profile, Contact Details, then submit the change request with matching evidence.

DATA HANDLING

Browse How We Handle Legal Data

Your legal relationship with us depends on records we can verify: account creation, device access, cookie choices, transaction logs and support messages.

Account creation records

When you create an account, we store the details you submit, the time of creation and confirmation steps. These records help us check ownership before any legal request or profile change is handled.

Payment record use

DANA, OVO, GoPay and QRIS entries are kept with account activity so we can trace deposits, withdrawal checks and disputes. We use wallet names and timestamps to match records to your profile.

Cookie choices

Cookies help keep your session active, remember language choices and detect unusual access. You can adjust browser cookie settings on Android through Chrome, Settings, Site settings, Cookies when you prefer stricter control.

Security checks

If login activity changes suddenly, we may ask for email confirmation, phone verification or wallet-name matching before access continues. This protects your account records while we review the legal context of the request.

Retention approach

We keep account, payment and support records only for operational, dispute and lawful-request reasons. Retention length can differ by record type, payment rail and the legal need connected to your account.

Correction requests

If your stored details are wrong, contact us through live chat or email with the account field that needs correction. We may ask for matching evidence before changing email, phone or wallet data.

Check Common Legal Questions

These answers cover legal access, privacy rights, account records and contact steps. They are written for you as an account holder or someone considering an account. If your question involves a live case, contact support so we can check your registered details before replying.

Access depends on local law and is available only where local law permits. We may restrict account use if your location, identity details, payment rail or device activity conflicts with the rules that apply.

We keep registration details, login records, wallet references, payment timestamps, cookie choices and support messages. These records help us confirm ownership, respond to disputes and handle lawful requests tied to your account.

Those payment rails create wallet names, amounts, timestamps and transaction references. We use them to match deposits or withdrawals to your account and to investigate a disputed request when you contact support.

Yes. Contact live chat or email with the field you want corrected, such as phone number, email address or wallet name. We may ask for matching evidence before making a legal record change.

Cookies support session access, language settings and security checks. They also help us identify unusual login patterns. You can manage browser cookie settings on your device, but some account functions may need cookies.

Email us from your registered address and include your username, phone number and the date range you want checked. We will verify ownership before sharing records that can legally be released to you.

If local law does not permit access, we may block registration, pause account activity or decline a request. We will use account and location records to apply the rule connected to your situation.